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• 1. Support Business outcomes
• 2. Enable Business change
• 3. Manage risk in line with Business needs
• 4. optimize cust experience
• 5. show value for money
• 6. continually improve
• Adopting ITIL
• Audience
• Business focus
• Culture
• FAQ
• Hangout 1: What is the ITIL Manifesto?
• Hangout 2: Structure and Format of the ITIL Manifesto
• How to contribute
• ITIL Community
• ITIL Governance
• ITIL Manifesto Wiki
• ITIL future
• Improvement
• Knowledge
• Manifesto structure
• Original Call to Action
• Partnership
• Phase 1 Output
• Phase 1 Review Google Hangout Minutes
• Phase 2 Approach
• Phase 2 Output
• Processes
• Raw data
• Scope of ITIL
• Skills/Certification
• Slightly Off Topic/Challenges
• Technology
• The Manifesto
• Votes::0
• Votes::1
• Wiki Content
• Word Clouds of the ITIL Books