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Phase 1 Output
The output of the original phase 1 idea gathering and discussion has been extracted to an MS Excel format spreadsheet, ordered by the number of votes received and each idea given a unique ID in -
ITIL Manifesto Wiki
"The ITIL Manifesto allows existing ITIL concepts to be easily understood by a diverse audience. It is a single set of simple principles, driven by the community." - Definition as of 16 Jan 2015 as -
Hangout 1: What is the ITIL Manifesto?
This Google Hangout On Air will be held on Tuesday 13th January at 8pm (20:00) UK time. Public link (youtube): http://www.youtube.com/watch?v=apm3spgWcpA -
6. continually improve
SJM 010415: If we are providing practical advice in CSI then it would be good to see it expanded, linked and/or integrated with other areas like ADKAR and other OCM areas. Most of the -
Hangout 2: Structure and Format of the ITIL Manifesto
This Google Hangout On Air will be held on Tuesday 20th January at 8pm (20:00) UK time. Public link (youtube): http://www.youtube.com/watch?v=Cyi38tfwBP4 -
Word Clouds of the ITIL Books
This is a rough and ready way of getting a picture of what something is about - but it might be useful in discussing the ITIL manifesto. I think it's interesting generally, and, if anybody -
1. Support Business outcomes
I-92 Tangible outcomes over services (0) I-01 Prioritise outcomes that affect customers over internal IT metrics (18) -
Scope of ITIL
"Scope of ITIL"|Item::I-05|"- Where good - best practice already exists outside of ITIL it should be explicity referenced/interfaced rather than trying to reinvent the wheel just for ITSM",Votes::11 "Scope -
Business focus
"Business focus"|Item::I-01|"- Prioritise outcomes that affect customers over internal IT metrics",Votes::18 "Business focus"|Item::I-33|"- Optimising the value and risk equation",Votes::2 "Business focus"|Item::I-41 -
3. Manage risk in line with Business needs
I-01 Prioritise outcomes that affect customers over internal IT metrics (18) I-02 Processes are ways of dealing with repeated tasks in a structured way, freeing up time for more complex activities. They aren -
Processes
"Processes"|Item::I-02|"- Processes are ways of dealing with repeated tasks in a structured way, freeing up time for more complex activities. They aren't an end in themselves",Votes::14 "Processes"|Item -
Phase 2 Approach
These objectives, and the method proposed below were identified and agreed in on during the first ITIL Manifesto Google Hangout. The idea groupings will take place on a collaborative spreadsheet which was a modified version -
How to contribute
We've completed the first phase of idea gathering, you can see the output on the Phase 1 Output page. A group of people discussed the Phase 1 Output during the first google hangout and -
Adopting ITIL
"Adopting ITIL"|Item::I-13|"- Adopt and adapt. A framework which fits everyone, fits no-one.",Votes::6 "Adopting ITIL"|Item::I-18|"- I think we should clear up that ITIL is neither a -
Phase 2 Output
This page is a single point to find the resources and outputs produce in Phase 2 of the ITIL Manifesto Initiative. Note that Phase 2 is likely to identify some gaps in the intial idea -
Improvement
"Scope of ITIL"|Item::I-47|"- ITIL has a lifecycle view of Service Management which encompasses Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement",Votes::1 "Improvement"|Item::I-08 -
Wiki Content
The Manifesto Word Clouds of the ITIL Books -
Phase 1 Review Google Hangout Minutes
Minutes of ITIL Manifesto Google Hangout 17 Sep 2014 Attendees: Javier Garcia Bolao (JGB) Richard Horton (RH) Sathiyan Srinivasan (SS) Rob Spencer (Chair) (RS) Agenda -
FAQ
Answer: ITIL is a registered trademark of AXELOS Ltd.. The ITIL Manifesto and the underpinning data are being considered for release under variants of the Creative Commons license scheme allowing both sharing and commercial use -
The Manifesto
Principles 1. Support Business outcomes -
Audience
Possible Audiences Accountants Analysts Application Designers Auditors Balanced Scorecard Practitioners Business Analysts Business Capacity Managers Business Continuity Managers Business Managers Business Staff CEOs CFOs CIOs Cobit Practitioners Consultants Content Creators Customers Developers Development Managers Educators -
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Manifesto structure
"Manifesto structure"|Item::I-50|"- Lets follow same pattern of statements as in agilemanifesto.org: ""We value A& B over C& D""",Votes::1 "Manifesto structure"|Item::I-73|"-*** ITIL or ITSM manifesto?***** click -
Skills/Certification
"Skills - Certification"|Item::I-48|"- Training should be driven by the requirements of employers for certain skills, not academic knowledge of the content of a book",Votes::1 "Skills - Certification"|Item::I-49|"- Practical
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